Questions & Answers
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CONTACT INFORMATION
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges are fixed at 200 PKR for all locations within Pakistan.
How long will delivery take?
Delivery will take a minimum of 3 working days and up to 5 working days, depending on your location within Pakistan.
What exactly happens after ordering?
Once you place an order:
- You will receive an order confirmation email.
- Your order will be processed and packed.
- You will receive a shipment notification email with tracking information.
- Your order will be delivered to your specified address within 2 to 5 working days.
Where can I view my sales receipt?
Your sales receipt will be emailed to you after your purchase is completed. You can also view and download it from your account on our website.
How do I add a gift receipt to an order?
Currently, we do not offer gift receipts.
How long do I have to return an order?
You have 7 days to return an order, provided the product is not broken or damaged.
Payment Information
How is the recipient reimbursed?
Reimbursements will be made through the original payment method used for the purchase.
Can I be reimbursed through the original payment method?
Yes, reimbursements will be made through the original payment method.
Can the country receiving the shipment be different than the country of purchase?
Currently, we only ship within Pakistan. The country receiving the shipment must be Pakistan.
Will you restock items indicated as “out of stock?”
We aim to restock popular items as quickly as possible. Please check back regularly.
How can I return an item?
To return an item:
- Contact our customer service within 7 days of receiving your order.
- Provide your order details and the reason for the return.
- Please reach out to our support email or WhatsApp number to get instructions on how to return the item to us.
Will I receive the same product that I see in the picture?
Yes, we strive to ensure that the product images on our website accurately represent the items you will receive.
